In this Role, you’ll get to:
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual (KPIs) and team goals
- Handle ad-hoc task assigned by Team Manager
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
What you’ll Need to Succeed:
- MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
- Immaculate telephone manners and communication skills
- Excellent listening skills, critical-thinker with attention to detail
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts including weekends and public holidays
- Ability to work in both a team environment and autonomously
- Demonstrate high degree of integrity and confidentiality
- Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa
It’s Great if you have:
- English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
