Manage seamless client onboarding process post Sales handover including, documentation preparation, collection, negotiation, and review, managing the registration of products and accounts, as well as client training. Focus on SME
Ensure clients are sufficiently capable and equipped to perform transactions - through training, tools, and set-up of products, accounts
Monitor and manage quality and SLA fulfillment for the end-to-end client implementation process, and drive appropriate process and client experience improvement initiatives and projects
Provide feedback to Product Management on clients current/future product needs
Collaborate with Sales for pitch design and complex sales issues
In the longer term, engage customers during the implementation process, to understand current/future needs in order to maximize cross-selling opportunities and minimize client losses/revenue leakage
Required Skills:
Good analytical thinking, diligent and possesses good attention to detail
Ability to deliver in an independent work environment
Ability to handle computer configuration problems, especially networking
Good in both written and spoken in English ( TOEIC 500 or equivalent )
Good Project Management skills will be advantageous
Bachelor’s degree in Engineering, Business, Computer Engineering, Computer Science, or Information Technology (IT)
At least 1 years experience with familiarity with the customer-facing role and IT/system-related role; proven track records of working with multiple teams and driving change in organizations
Basic knowledge of Windows, SAP, Oracle will be an advantage
Male must be exempt in military service
Skills
Computer Science
Oracle
SAP
Project Management Skills
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
Bangkok Bank
31 active jobs
Industry:
Banking & Finance
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