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    Client Care Advisor (Line Ambassador)

    Full-Time
    Bangkok, Thailand
    Posted: July 23, 2024
    Position Details

    Key Accountabilities


    Sales Execution:

    • Demonstrate and share with clients Brand presentation, storytelling, and product knowledge.
    • Initiate proactive, elevated, and relevant product recommendations for the client to drive conversion and satisfaction.
    • Meet and exceed commercial goals and track omni-channel business activities.


    Customer Service:

    • Deliver elevated, positive, and high-energy client experience aligned with Tiffany core Brand values and integrity.
    • Consistently deliver luxury outstanding service to resolve client issues as effectively as possible and with empathy. Escalate issues diligently to ensure a prompt and client-centric resolution.
    • Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building.
    • Display expertise in a multi-system, multi-tasking environment to manage calls, emails and LINE processes and assist clients in their purchase journey both online & offline.


    Operations and Social Media:

    • Support Regional team for the evolution of the Line Official Account, starting with Line Shopping and coordinate with the Communication and Retail Excellence team to get alignment on project rollout.
    • Complete general administrative tasks on an ad-hoc basis as per business needs, including responding to COMPASS and Sales Service emails.
    • Resolve order-related issues by liaising between client and internal/external groups (Warehouse/Operations/Merchandising) and manage verification of orders for fraud and ensure timely fulfillment.
    • Support the Communication team at both local and regional level in designing relevant and engaging Social Media content.
    • Coordinate local campaign needs in collaboration with Communication team.


    Qualifications

    • Higher School Certificate or Equivalent.
    • Previous customer service experience in retail or call center environment.
    • Strong verbal and written communication skills.
    • Possess excellent problem-solving skills.
    • Ability to handle calls objectively, when speaking with customers who may be irate, and ability to diffuse customer situations independently or under the guidance of a coordinator or supervisor.
    • Familiarity with website technology, website navigation and terminology associated with internet commerce.
    • Flexible working availability, including evenings and weekends.
    • English proficiency written, Oral



    Skills
    Client relations
    Customer-focused Selling
    Channel Business
    Commerce
    Communication

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    Tiffany & Co.  logo

    Tiffany & Co.

    7 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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