Contact Center Agent

Responsibilities:

• Provide excellent customer service
• Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful
• Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty
• Act and suggest on improvement opportunities identified during daily work

Qualifications:

• Service oriented and interested in the function of customer service
• 1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome
• Good spoken and written in English is a must (3rd languages especially Chinese, Arabic, or Japanese is a great plus)
• Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills
• Excellent time management skills with the ability to work well under pressure in a fast-paced environment
• Proactive, driving for result and teamwork spirit
• University graduate or recognized diploma in a field of Hospitality and Tourist or any related field
• Work based in Bangkok, Thailand
• Able to work in shift