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    Claim Management Supervisor (Thai)

    Full-Time
    , Thailand
    Posted: August 5, 2024
    Position Details

    Role Description


    • Track the movement of parcel status and backlog before claiming.
    • Work cross-functionally with other functions.
    • Manage and summarize Backlog, Lost & Damaged reports.
    • Monitor Lost & Damaged parcel notification emails from Hubs.
    • Manage and solve daily routine task.
    • Track the movement of all parcels that enter the transportation process.
    • Alert all functions to expedite the export of parcels to reach the customer quickly according to the company's standards.
    • The team with the most knowledge of claim conditions and can judge damaged parcels to meet the company's standard claim conditions.
    • Collects data on all damaged and lost parcels to summarize and work with the Logistics team and SEA Finance.
    • CX Recovery Dashboard shows where lost and damaged parcels occurred to reflect the problem-solving on the spot.
    • Manage other tasks as assigned.


    Qualifications


    • Bachelor’s Degree in a related field
    • Native fluency in Thai, Good communication skilll in English
    • Excellent in communication, negotiating, problem-solving, and coordination with other teams
    • Have analytical skills to measure performance and monitor process of operation
    • Basic Microsoft Office/Java/Google G-Suite is required
    • Experience in the logistics industry, especially Express business is a plus
    • Can-do attitude, Ability to work under pressure and in a fast-paced environment
    • Be able to work 5 days per week. Flexible on working days



    Skills
    Negotiation skills
    Claims Management
    Logistics

    Functions
    Production, Purchasing & Supply Chain

    Job Overview

    Job Type:

    Full-Time


    Company

    Shopee logo

    Shopee

    194 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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