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    Chatbot Lead

    Full-Time
    Bangkok, Thailand
    Posted: June 27, 2024
    Deadline: September 29, 2024

    Position Details

    Responsibilities:

    • Manage team to optimise Shopee Chatbot performance
    • Regularly review and analyse key performance metrics to drive more chatbot adoption and accuracy
    • Ensure productivity and manage quality assurance of Artificial intelligence training
    • Develop and manage end to end models and tools that serve business needs; work with Shopee's headquarter, business, and developer team to provide requirement, testing, and ensure smooth implementation
    • Actively benchmark competitors and propose new available technology /models for better user experience and/or efficiency
    • Conduct deep-dive data analysis and report business progress with quantitative data regularly
    • Hire, train and manage a team


    Qualifications:

    • Minimum Bachelor's degree in Information Technology, Engineering or any related field
    • Minimum 5 years of working experience with at least 1 year of relevant experience in training Artificial intelligence
    • Prior working experience in customer service field is a must
    • Proficiency in both English and Thai
    • Strong coordination skills



    Skills

    Coordination Skills
    Artificial Intelligence
    Customer Service

    Functions

    Information Technology (IT)

    Job Overview

    Job Type:

    Full-Time


    Company

    Shopee logo

    Shopee

    226 active jobs

    SINGHA COMPLEX, 1788 New Petchaburi Rd, Bangkapi Huai Khwang, Bangkok 10310

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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