Chatbot Lead

Responsibilities:

• Manage team to optimise Shopee Chatbot performance
• Regularly review and analyse key performance metrics to drive more chatbot adoption and accuracy
• Ensure productivity and manage quality assurance of Artificial intelligence training
• Develop and manage end to end models and tools that serve business needs; work with Shopee's headquarter, business, and developer team to provide requirement, testing, and ensure smooth implementation
• Actively benchmark competitors and propose new available technology /models for better user experience and/or efficiency
• Conduct deep-dive data analysis and report business progress with quantitative data regularly
• Hire, train and manage a team

Qualifications:

• Minimum Bachelor's degree in Information Technology, Engineering or any related field
• Minimum 5 years of working experience with at least 1 year of relevant experience in training Artificial intelligence
• Prior working experience in customer service field is a must
• Proficiency in both English and Thai
• Strong coordination skills