Responsibilities:

• Create exceptional customer experiences for everyday
• Delight the customer by building emotional connect and trust
• Help identify areas of improvement
• Aim to achieve no complaint / negative feedback from customers

Qualifications:

• Experience of 1 year or more in contact center/call center for English skill.
• Overall work experience of 1 – 4 years in contact center industry preferred
• Prior experience in financial services chat centers preferred
• Willing to work in shifts
• Good command of English communication (writing & speaking)