Business Development Leader (Service Training Center)

What will you do?

• Ensure full leverage of the global training center to certify and qualify the SE Field Service Representatives.
• Implement the customer training business strategy, business plan, offer, commercial policy and pricing, activelly participate on Training business development with End users.
• Ensure full leverage of the global training center to certify and qualify Ecoxperts and sub-contractors based on the Make or Buy policy.
• Ensure full leverage of the global training center to certify and qualify the SE Field Service Representatives.
• Ensure lean field execution through annual training and competencies plans discussed and agreed with Zone Operations Leaders and Business VPs.
• Continuously improve the learning offer and capability, leveraging new technologies & innovations. Digitize training : Learning anticipation , Dematerialization, Live Field Support, propose the training center strategy and future evolution.
• L2 Support - Ensure technical support escalations from countries and respond in shortest possible lead time & ensure professional L2 report quality.
• Safety - 0 Safety incident, Implement 5S in training center to improve safety & Drive FSR DNA. Ensure Safety (Uniform and PPE mandatory) & branding On customer site with no deviation.
• Digital Transformation for FSR Digital tools: Ensure all training are performed with FSR digital tools (ServiceMaxGo/Enablon/BFS/TIPI/Clocking/Onsite/IB tracking …).
• Training center Promotion - Promote Training center in APAC region with GAC, RAC, HUB management. Setup newly launched products and ensure operational for training.
• Responsibility for the P&L of the training center, making happen the transformation from costs center to P&L center.

What qualifications will make you successful? 

• University Master Degree (Engineering or Business).
• Another language will be valuable.
• Solid experience in customer project and or services business environment.
• Sales / business development experience OR Learning & development experience are a plus.
• Entrepreneurial, capacity to structure a business strategy & give direction.
• Change management abilities and process driven approach with a continuous improvement mindset.
• Ability to understand and influence complex matrix organisation, convince stakeholders, peers, team members.
• Strong presentation & communication, effective in a cross cultural environment to foster collaboration.