Billing and Collection Deputy Manager

Job Roles and Responsibilities

• Supervise and manage the company’s billing generation and collection processes, ensuring all bills are issued accurately and timely, and payments are collected on schedule.

• Handle customer billing inquiries and disputes, ensuring issues are resolved promptly, improving collection rates, and reducing bad debts.

• Prepare and submit regular financial reports, analyze fund collection and aging, identify potential risks and issues, and provide solutions.

• Supervise and ensure the team provides accurate data to the accounting group for closing.

• Supervise and maintain internal control systems, ensuring all financial operations comply with company policies and regulatory requirements.

• Regularly review and update financial processes to ensure their effectiveness and compliance.

• Review financial terms in customer contracts to protect company interests and ensure compliance with financial requirements.

• Represent the team in communication with other departments, suggesting suitable cross-department workflows to reduce communication costs and eliminate misunderstandings, thereby improving overall work efficiency.

• Monitor and review financial transactions, identify and report any suspicious corruption activities.

• Collaborate with internal audit and compliance departments to investigate and handle corruption cases, ensuring financial transparency and integrity.

• Assist superiors in supervising and managing the team, providing training and guidance to enhance the team’s professional skills and work efficiency, and promoting team collaboration.

• Set team goals, monitor performance, and ensure the team achieves expected outcomes.

• Maintain and develop good relationships with customers, ensuring customer satisfaction and loyalty.

• Coordinate customer complaints and feedback, providing efficient solutions.

Qualification

• Typically requires a Bachelor’s degree in Finance, Accounting, Economics, or a related field.

• At least 5 years of relevant work experience in Accounts Receivable.

• Experience in financial management within the logistics or courier industry is preferred.

• Strong proficiency in Thai, with the ability to communicate effectively in English or Chinese.

• Strong financial analysis and reporting skills, capable of identifying and resolving financial issues.

• Proficiency in using financial management software and office software, with strong data analysis and document management skills.

• Excellent communication skills, able to effectively collaborate with various departments and stakeholders.

• Strong problem-solving abilities, capable of quickly addressing and resolving complex financial issues.

• Having certifications such as Certified Public Accountant (CPA) or other relevant financial certifications is an advantage.

• Demonstrated ability to lead and manage a team, providing guidance and support to achieve team goals.

• Strong organizational skills and attention to detail to ensure the accuracy and compliance of financial operations.

• High level of professional ethics and confidentiality, capable of handling sensitive information.

• Strong team collaboration and cross-departmental cooperation skills.