KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Act as project manager to ensure timely onboarding of new client implementation, healthy adoption & usage of system;
• Understand client use cases to ensure proper scoping of projects, advise clients on most appropriate system usage, data input approach as well as output configurations;
• Map with key client accounts to resolve difficult situations and achieve win-win results;
• Lead client meetings and provide regular updates on project status, align on priorities and ensure on-time deliveries;
• Ensure to provide proper work plan and task breakdown, and coordinate with internal teams to ensure timely data migration and report configurations;
• Obtain thorough understanding of the Quantium system;
• Advocate and build excellence in client servicing amongst all team members;
• Proactively makes initiatives and implement changes to increase team efficiency.

REQUIREMENTS AND QUALIFICATIONS

• Fluent in English
• 5-7 years experience with account management, audit/fund administration and/or management consulting;
• Project and client management experiences;
• Knowledge of private equity and venture capital accounting preferred;
• Experience with IT system implementation (gathering user requirements, enhancement requests, working on systems implementations, training) a plus;
• Possess excellent communication and problem-solving skills and able to handle difficult client situations;
• Interest in financial technology industry.