Investigate software functionalities problems raised by customers and internal teams for Production and Integration Environment.
Collaborate with development teams, products management team and other related parties to resolve product technical problems.
Work with customer support teams, content operation teams to find a solution for customer issues.
Provide immediate technical assistance to global service operation teams for major service outage and aim to rectify and recover the service.
Provide expertise recommendation to service improvement, software verification and release.
Documentation and Develop and sustain team's knowledge in the responsible products and any required technologies as well as other products development/support team that are required in solving issues.
Qualifications
At least 3 years hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents and possess the following key technical knowledge and skills:
