Job Description

• Guide enterprise partners through their onboarding, integration, and development journey with Shopee via Open API. Lead relevant communications with internal and external stakeholders to ensure each integration’s success
• Act with a sense of urgency and ownership when issues regarding integration and connectivity occur. Being a problem solver, providing timely resolutions and communicating effectively with partners to ensure continued partners’ success and the highest support quality
• Design and develop troubleshooting guides, FAQs, and knowledge base articles for internal and external users.
• Conduct root cause analysis for recurring problems and implement permanent fixes.
• Continuously improve support processes and documentation to enhance efficiency and effectiveness.
• Drive and own high-level strategic initiatives, and at the same time, hands-on with the ability to roll up your sleeves and get things done.

Requirements

• Bachelor’s degree or above in any discipline with at least 1 year of working experience
• Bachelor’s Degree in Information Technology, Computer Science or relevant fields is a plus
• 1-2 years working experience in E-commerce, Return and Refund or internet service industry is a plus
• Solid technical background with understanding and/or hands-on experience in Product Development
• Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
• Ability to work independently or with minimal assistance
• Collaborative and a team player