The Analyst role at Bain is a technical support position that is responsible for providing L1 advanced assistance to employees with IT-related issues and problems.
The Analyst will serve as the primary point of contact for escalated issues and will be responsible for troubleshooting and resolving complex hardware and software problems on computer systems.
They will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, and coordinating off-site repairs with external vendors.
In addition, the Analyst will be responsible for monitoring emerging trends that develop in the ticketing system, assisting with network implementation projects, and contributing to the TSG knowledge base.
This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software and the ability to troubleshoot and resolve complex technical issues.
Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues
ABOUT YOU:
2-4 years of experience within IT support space
Associate's/ Bachelor’s degree or an equivalent combination of education, training and experience
Operations & Support (100%):
Serve as the primary contact for IT related problems and issues for Bain employees
Install, configure, and upgrade software and operating system
Investigate, troubleshoot and resolve escalated hardware and software problems on computer systems
Maintain an accurate inventory database, repair log and activity log
Enforce TSG guidelines and policies
Manage user accounts and set permissions
Coordinate off-site repairs with external vendors
Monitor emerging trends that develop in the ticketing system
Assist with network implementation projects
Coordinate off-site repairs with external vendors
Contribute to the TSG knowledge base
Skills
Operations
IT Support
Administration
Functions
Information Technology (IT)
Job Overview
Job Type:
Hybrid
Company
Bain & Company
6 active jobs
Industry:
Business & Professional Services
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