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    Analyst, IT Support

    Hybrid
    , Thailand
    Posted: July 25, 2024
    Position Details

    WHAT YOU'LL DO:

    • The Analyst role at Bain is a technical support position that is responsible for providing L1 advanced assistance to employees with IT-related issues and problems.
    • The Analyst will serve as the primary point of contact for escalated issues and will be responsible for troubleshooting and resolving complex hardware and software problems on computer systems.
    • They will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, and coordinating off-site repairs with external vendors.
    • In addition, the Analyst will be responsible for monitoring emerging trends that develop in the ticketing system, assisting with network implementation projects, and contributing to the TSG knowledge base.
    • This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software and the ability to troubleshoot and resolve complex technical issues.
    • Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues


    ABOUT YOU:

    • 2-4 years of experience within IT support space
    • Associate's/ Bachelor’s degree or an equivalent combination of education, training and experience
    • Operations & Support (100%):
    • Serve as the primary contact for IT related problems and issues for Bain employees
    • Install, configure, and upgrade software and operating system
    • Investigate, troubleshoot and resolve escalated hardware and software problems on computer systems
    • Maintain an accurate inventory database, repair log and activity log
    • Enforce TSG guidelines and policies
    • Manage user accounts and set permissions
    • Coordinate off-site repairs with external vendors
    • Monitor emerging trends that develop in the ticketing system
    • Assist with network implementation projects
    • Coordinate off-site repairs with external vendors
    • Contribute to the TSG knowledge base



    Skills
    Operations
    IT Support
    Administration

    Functions
    Information Technology (IT)

    Job Overview

    Job Type:

    Hybrid


    Company

    Bain & Company logo

    Bain & Company

    6 active jobs

    Industry:

    Business & Professional Services

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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