Team Lead Fraud Operations

Responsibilities:

• Responsible for fraudulent Transaction Monitoring System.
• Proactively identify fraud trends that may impact business goals and targets.
• Research internal and external data to identify risky behaviors and create strategies to minimize fraud.
• Investigate fraudulent activity, dig through data to identify behavioral patterns.
• Complete ongoing risk assessment and assess coverage and gaps along with loss trends.
• Manage multiple teams of fraud agents to identify fraud, take action and review performance of individual members.
• Propose new features on Shopee that can deter or prevent further fraud, and conduct necessary research and data simulations.
• Report periodically to management in a clear and concise manner.

Qualifications:

• Bachelor's degree or higher in related fields.
• At least 2-3 years working experience, focused on team management and / or analytics.
• High level of data literacy, strong analytical & investigative skills and critical thinking are required.
• Problem-solving, positive and constructive attitude.
• Highly adaptive, willing to accept new challenges if needed.
• Ability to work cross-functionally to drive results across the organization.
• Strong English communication skills, both written and spoken, and the ability to communicate insights from data to business units.
• Experience in E-commerce is a plus.
• Experience in SQL or Python is a plus.