SEA Travel Product Leader - Phuket

Key Responsibilities

• Collaborate on design standards, ensuring product competitiveness and profitability.
• Conduct research and benchmarking for all new products.
• Manage product portfolio, catering to diverse customer needs.
• Identify and address product gaps across destinations and themes.
• Analyze product design impact on metrics (search traffic, inquiries, bookings).
• Oversee product lifecycle from development to operation.
• Organize product familiarization trips for team & agents.
• Collaborate with marketing, sales, and business development on product effectiveness.
• Stay updated on travel trends and share knowledge internally.
• Manage supplier selection for multiday itineraries.
• Oversee product selection for high-value tenders and agent renewals.
• Champion Discova products to sales teams and agents, highlighting competitive advantages.
• Conduct regular product training for sales teams.
• Partner with overseas teams to understand B2B customer needs.
• Manage and maintain product contracts following "One Best Way" standards.
• Ensure quality and safety standards during product inspections.
• Source content, images, and product information for appropriate loading.
• Timely deliver costings and updates to ensure product accuracy and speed-to-market.
• Collaborate with the load team to prioritize product loading based on needs and preferences.
• Maintain accurate attribute tagging for products.
• Provide product itineraries for sales and product teams.
• Advocate for "One Best Way" practices within the department for efficiency and effectiveness.
• Lead the team in achieving strategic business goals.
• Support team member development and well-being.
• Build strong internal and external relationships through excellent communication.
• Be self-directed, motivated, and able to set goals, learn independently, and solve problems.

Key Leadership Competencies

• Lead by example in behaviour, attitude, and performance.
• Provide clear, concise, and timely feedback.
• Align personally with Discova's values and philosophies.
• Effectively use Discova Communication Systems and AM Planner and participate in Weekly Business Meetings.
• Share information transparently to inspire team members.
• Develop personal development plans for each team member.
• Coach and mentor team members.
• Support ongoing training and development of team members.
• Empower team members through appropriate delegation and training.
• Develop strategies to improve business results and manage contingencies.
• Create a supportive, connected, and empowering environment.
• Demonstrate constructive conflict resolution skills.
• Create a vision and obtain buy-in from the team.
• Drive business and team success using the vision and business plan.
• Set and work to achieve daily goals and deadlines.
• Communicate daily with the team about individual and team sales targets.
• Set clear expectations, follow up, and outline consequences.
• Encourage and assist team members in solving their challenges.
• Ensure business objectives are met.
• Conduct monthly one-on-one performance reviews with team members, providing fair, concise, and timely feedback.

About You

The Essentials

• A bachelor’s degree or a minimum of five years' experience in product development and management.
• Comprehensive knowledge of the travel industry and a thorough understanding of Discova destinations.
• Fluency in both written and spoken English.
• Extensive travel to or experience living in our destinations is a strong advantage.
• A minimum of twelve months' experience in team leadership is required.

The attributes

• Excellent problem-solving skills. A proven ability to identify, analyse and resolve complex issues.
• Customer-focused with a commitment to high service standards, dedicated to exceeding customer expectations and delivering exceptional service.
• The ability to clearly and concisely communicate ideas and information to a variety of audiences, both verbally and in writing.
• A keen understanding of business principles (commercial acumen) and the ability to analyse data to inform decision-making through analytical insights.
• Meticulous attention to detail and strong time/priority management:
• Excellent interpersonal and presentation skills, with confidence, in a cross-cultural environment.
• Ability to work independently and collaboratively
• Strong decision-making and leadership qualities
• Willingness to travel for business purposes regionally, and when needed, internationally
• A strong working knowledge of all the core Microsoft Office programs.
• This position is open for any nationality.