Payment Operations Manager

Job Responsibilities:

• Work collaboratively with vendors and external parties to ensure budgets, schedules and deliverables are adhered to.
• Initiate, plan, and drive projects aiming at improving: operational efficiency, service levels, quality, productivity, cost efficiency, and partner experience.
• Support advocacy and communication for Payment Operations function across internal and external stakeholders to ensure broad understanding of the e-payment rationale, progress, and impact
• Work closely with stakeholders including Product Management, Technology and other Project Management teams to design appropriate solutions, configure systems and processes, support testing, rollout, analyse results.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals
• In-depth knowledge and keep up to date with Trade Finance and Services governing rules, Anti Money Laundering Guidelines and screenings, Sanction Regulations, and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape.
• Help inform team’s long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for outcomes.
• Support and assist the Management in managing operational risk within the respective teams to avoid operational / reputational losses.
• Responsible in the day-to-day operations – with an efficient and effective, to ensure that the productivity standards are duly met.
• Provide, monitor, track and evaluate transaction volumes, key controls, functional checks and provide daily / weekly / monthly analysis as appropriate to Team Lead / Team Head / any other unit.

Job Requirements:

• Bachelor’s degree in business administration, finance & accounting or related fields.
• Minimum 5 year(s) of working experience in Finance Operation of Finance or Banking Institute (preferable in cash management or product development experience or payment agent / merchant business)
• Solid experience in project management, process improvement, planning and performance management
• Familiar with business principles, operating guidelines
• Strong communication skills, with analytic skills; Good in problem solving
• Ability to excel in a fast-paced environment where multi-tasking and short timelines are met with ability to deliver consistent results.
• Independent and always have the hunger to work and learn.
• Able to work in a fluid and sometimes ambiguous environment; capable of adjusting and adapting based on new information and developments; open to change.
• Hand on and perform day to day operations.
• Proficient in both written and spoken Thai and English. A third language is valuable.