NOC Engineer

What you'll be doing:

• Monitor the performance and availability of systems and services: Ensure that the services and platform are being re-actively and proactively monitored. Investigate and resolve incidents promptly to minimize impact.

• Incident analysis and continuous Improvement: Analyze and report potential trends to drive down repeated incidents. Follow incident management processes and maintain accurate documentation.

• Collaborate with Teams: Escalate and coordinate incidents in a timely manner to ensure quick service restoration. Communicate clearly and concisely with business/management regarding incident details, impact, and steps for timely resolution and prevention. Collaborate with cross-functional teams to resolve technical issues.

• Shift work: Work on shifts to support a 24x7x365 environment, including nights and weekends.

What you'll need:

• Customer Focus: Demonstrates a strong commitment to customer service, striving to resolve issues swiftly and effectively.

• Technical Aptitude: Possesses a solid understanding of observability tools such as Datadog, Grafana, ElasticSearch, Kibana and Zabbix along with a keen willingness to learn and adapt to new technologies rapidly.

• Communication Skills: Skilled in articulating technical concepts clearly and succinctly to both technical and non-technical audiences, with strong written and verbal communication skills in English.

• Incident Management: Capable of assessing customer impact and managing incidents by coordinating across multiple teams to drive quick and effective resolutions.

Qualification:

• Bachelor’s degree in IT or a related field, or equivalent work experience.

• Strong problem-solving and communication skills.

• Ability to work on shifts to support a 24x7x365 environment, including nights and weekends.

• Good command in English both spoken and written

• Fresh graduates are open to apply.

Nice to have:

• Experience with incident management and ticketing systems (e.g. JIRA, ServiceNow) to track and manage incidents.

• Familiarity with monitoring and alerting tools, such as Nagios, Zabbix, Prometheus, Grafana, or similar systems.

• Familiarity with Linux/Unix and Windows operating systems, including command-line troubleshooting.

• Knowledge of scripting or automation using languages like Python, Bash, or PowerShell is a plus.

• Understanding of ITIL framework and incident management best practices.