IT Application Support

Responsibilities

• Resolve IT application-related incidents, service requests and problems in a timely and
• efficient manner in line with Business requirements.
• As required, Query SQL.
• As required, provide timely communication to Operation users on the status of their service
• requests and incidents.
• Monitoring the availability, performance and throughput of supported IT applications.
• Responsible issues incident for IT application support activities including maintenance to
• Operation users.
• Maintain IT application support technical documentation.

Qualifications

• 1+ years’ experience Application Support.
• Understand and comply with the IT organization requirements, processes, procedures and
• policies.
• Employ appropriate application maintenance, support and incident management
• processes and procedures to support and maintain IT applications, and to investigate and
• resolve IT application-related incidents.
• As required, provide timely communication to users on the status of their service requests
• and incidents.
• Actively, contributing to developments that support.
• Strong Problem solving, Analytical skill, Service Mind, Technical and Consultative skills.
• Good command skill in English will be an advantage.