About the job
As the Food & Beverage Sales Manager, you will be responsible for performing the following tasks to the highest standards:
- Implement all sales action plans related to the respective market with supervision under the Director of Operations ensuring revenue targets are being met
- Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.
- Maximize F&B revenue through each upselling opportunity whenever possible.
- Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc.
- Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
- Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers.
- Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction.
- Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary.
- Keep well informed on the operations of all outlets especially in key departments.
- Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.
- Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month.
- Approach guests in each F&B outlet on a daily basis, specifically targeting certain guests.
- Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.
- Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the Director of F&B / F&B Manager in a timely manner.
- Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, and written communications.
- Proactively gain new business for the hotels F&B outlet (chambers, offices, etc)
- Record all daily sales calls and meet and greets
- Submit production reports on your list of accounts on a monthly basis.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Manage content and communication on all third party platforms
- Ensure third party platforms are up to date with the latest promotions and the engagement is high
- Meet and greet all food and beverage groups that have an event in the restaurant and meeting space
- Gain new business selling the meeting room, pool, other areas of hotel that have opportunity for events
What are we looking for?
A Food & Beverage Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- College or related degree.
- Minimum 1 year of experience in a related field.
- Proficient in English to meet business needs.
- Familiar with the operation and application of the hotel’s computer / data processing system.
