Customer Service Agent

Key Responsibilities:

• Provide exceptional customer service, addressing customer inquiries and concerns with a friendly and professional demeanor.
• Utilize strong interpersonal skills to effectively communicate with customers, ensuring their satisfaction and loyalty to our brand.
• Employ your sales skills to identify opportunities for upselling and cross-selling, maximizing revenue while enhancing the customer experience.
• Handle chat-based customer service inquiries, resolving issues promptly and accurately.
• Collaborate with team members to continuously improve the customer service process and share best practices.
• Maintain a positive attitude, demonstrating a willingness to learn and adapt to new situations.

Who are we looking for?

• Previous experience in chat-based customer service is preferred.
• Excellent interpersonal and communication skills, with a strong command of the English language.
• Friendly, customer-focused attitude with the ability to handle difficult situations professionally and empathetically.
• Basic sales skills, with the ability to identify opportunities for upselling and cross-selling.
• Eagerness to learn and develop professionally in a fast-paced startup environment.
• Young, energetic, and self-motivated, ready to contribute to a collaborative team environment.