Job Summary
To be responsible for 7 Shops consist of ASP, A-Store, Telewiz, and AIS Buddy Exclusive by visiting (2 times/ branch/month) to train, coach, and monitor Partner's staff according to the service quality of AIS policy / Coach, consult and encourage the shop managers and staff each location
to achieve sales target and service quality./Representative of the company is to build good relationships with AIS's partners.
Job Description
- To be responsible for 7 Shops consisting, A-Store, Telewiz, and AIS Buddy Exclusive by visiting (2 times/ branch/month).
- To coach, consult, and encourage shop managers and staff at each location to achieve sales targets.
- To train, coach, and monitor Pastner's staff to serve customers according to the service quality of AIS policy.
- To prepare and analyze the data to set objectives before meeting and visiting plan by focusing on the company targets and KPIs including summarizing issues and following up after visiting.
- Counseling in the business condition and system to serve customers and solve customers' problems.
- To investigate and handle customers' complaints at Partner's shops including finding the solution or process to prevent it.
- To operate and update the partner’s staff profile on the DRM Profile System (CCSM).
- To monitor and coach partner's working procedures depending on PCI-DSS, Customer data privacy, and IT Security to reduce the risks.
- Representative of the company to build a good relationship with the partners.
- as AIS Trainer for training and developing partner's competency in functional skills and soft skills depending on training road map both on-site and online such as The AIS Way, Service interacts, Save Churn, Sales advisor, payment system, IM, MC and new technology.
