Associate, Platform Development & Operation

Job Responsibilities

IT Support:

• Prepare and configure computers for staff members for online stations.
• Provide support and resolve issues related to IT systems, including computers, Wi-Fi, and LAN for both office and studio environments.
• Manage IT office support and oversee IT asset management.

IT Coordination:

• Act as a liaison between end users and higher-level technical support.
• Advise on suitable IT equipment and specifications for streaming, video editing, and other high-performance tasks.
• Troubleshoot user-reported IT issues, including email marketing (Mailchimp) and SMS promotions for events.

IT Procurement:

• Plan and manage the IT budget (capital expenditure).
• Purchase new computers, IT equipment, software, and services, as well as renewals and maintenance agreements.

Special Projects:

• Coordinate the IT network infrastructure for events, such as TGS2023, and liaise with technicians to ensure internet connectivity and support.

Quality Assurance (QA):

• Develop, execute, and maintain detailed test plans, test cases, and test scripts.
• Conduct manual and automated testing to ensure software meets quality standards.
• Identify, document, and track defects, bugs, and issues found during testing.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Proven experience in IT support, asset management, and procurement.
• Strong troubleshooting skills and knowledge of IT systems and networks.
• Excellent communication skills and ability to interact with non-technical users.
• Experience in project management and coordinating technical support during events is a plus.