Tutor - Client Manager

Purpose of Position;

• To deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills.
• To conduct on-site assessments against the requirements of relevant standards or specifications
• To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.
• To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and “Making excellence a habit”.
• Deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills.

Key Responsibilities & Accountabilities;

• Conducts document reviews of clients’ manuals and procedures.
• Plan assessments and issue assessment plans to clients in advance.
• Ensures that the assessment team is competent to do the job.
• Conduct assessments in a professional manner.
• Leads an assessment team if assigned as the Lead Assessor.
• Provide an assessment report and make recommendation for certification, maintenance, or cancellation of the certificate.
• Performs technical reviews for assigned projects.
• Supports training operations as a trainer
• Supports Operation Manager in assessor qualification.
• Supports special assignments in operation, compliance, and risk activities.
• Ensures the safeguarding of client’s confidential information.
• Ensure that value is added to customers and their business/organization through the delivery of BSI training courses
• Inform customers of BSI services to their needs during training sessions
• Provide delegates with information on how the training - is aligned with the overall customer journey with BSI
• Continually enhance the reputation and perception of BSI through excellent delivery of training courses/solutions and day-to-day interactions with customers and other key stakeholders
• Provide feedback to support course development in line with the new course and existing product development process
• Assist with the design of training solutions. (E.g. classroom, electronic, correspondence, mentoring, coaching)
• Maintain and enhance appropriate professional qualification status in relevant disciplines
• Proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery
• To be a BSI Brand Ambassador.

Knowledge / Skills / Abilities;

• As C Code/ T Code / P Code
• Service-minded
• Ability to coherently deliver training courses across the full spectrum of the delegate profile (boardroom to shop floor)
• Knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques.
• Ability to design and develop training courses and materials to meet specific aims
• Proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations
• Understanding of development processes, training needs analysis, and training evaluation techniques
• Computer literate with strong abilities in Word, PowerPoint, and Excel in particular.
• Where appropriate, qualified Lead Auditor in relevant disciplines.
• Extensive travel with the country and sometimes abroad is required as is the ability to spend nights away from home
• Full, clean driving license.