Transformation Consultant - ServiceNow

Key Responsibilities:

• Works on strategic projects and provide recommendations that address a client’s organizational business problem.
• Uses their expertise to ensure that client engagement skills identify and analyze client problems providing organization with opportunities for market share.
• Outlines the end-to-end solution set to enable the client’s business transformation.
• Estimates the scope of consultant and/or architect effort and accurately estimate project time required for completion.
• Continuously searches for opportunities to innovate solutions for the client thereby improving the client’s business and ensuring business development for the organization.
• Participates in the facilitation of client-facing workshops.
• Conducts presentations related to both IT and business issues.
• Assists with the design and methodology required to address IT and business issues in a professional and knowledgeable manner enabling the client organization to achieve their stated outcomes.
• Collaborates with Sales by assisting with the presales process with clients which may include conducting meetings, writing proposals, proposing solutions, and delivering presentations.
• Offers detailed technical support to relevant pre-sales architects in the development of strategic roadmaps for domain specialization.
• Continuously monitors client satisfaction and ensures the completion of assignments.
• Works closely with internal stakeholders in proposal development and other business development activities.

Qualifications

• Moderate domain/industry expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management.
• Knowledge and understanding of IT industry environment and business needs.
• Excellent understanding of business transformation coupled with strategic thinking ability.
• Strong problem-solving and analytical skills.
• Interpersonal skills with the ability to develop and maintain strong stakeholder relationships.
• Ability to work with a variety of internal and external stakeholders to ensure that the delivery of business transformation.
• Extensive knowledge of systems, software, and programing languages.
• Ability to focus on detail with an understanding of how it impacts the business strategically
• Excellent client service orientation.
• Ability to work in high-pressure situations.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.
• Ability to facilitate workshops with senior level clients.
• Bachelor's degree or equivalent in Information Technology and/or Business Management or a related field.
• Certified Management Consultant (CMC) preferred.
• Relevant industry-specific accreditations and/or affiliations preferred.
• Seasoned experience in a consulting or IT role within a large scale (preferably multi-national) technology services environment.
• Seasoned experience in integrating the solutions for particular projects with the business domain, enterprise concerns, industry standards, established patterns, and best practices.
• Seasoned transformational consulting experience.
• Seasoned experience in running discovery workshops, linked to presenting findings back to the client as well as capability to interact and resolve any areas when challenged on findings and or recommendations in a collaborative and successful manner.
• Seasoned business development and pre-sales experience.
• Seasoned management consulting and business transformation track record.