Process Improvement Specialist

Responsibilities:

• Design and implement operational strategies, initiatives, plans and processes to support the successful delivery of IT services

• Analyze internal operational process and identify key areas for improvement to drive operational efficiency and cost reduction

• Design, develop, and implement using Microsoft Power Platform to improve business processes.

• Lead end-to-end development of process automation solutions, ensuring scalability, security, and user adoption.

• Conduct Research for Bringing new Technology tools to drive Business Improvement

• Liaise with Related Stakeholder for Project Control

• Perform additional relevant responsibilities as delegated by the line manager

Qualifications:

• Bachelor’s or master’s degree in business administration, computer engineering, or a related field

• Minimum of 3 years’ experience in process automation, Business Analyst, IT development, or IT project delivery.

• Handle project management about Business Process improvement, IT Implementation and user, vendors, IT support.

• Strong analytical skills with ability to understand complex business and systems

• Excellent interpersonal and communication skills for effective collaboration