Nhân Viên Hỗ Trợ Khách Hàng Toàn Cầu

- Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.

- Troubleshoot and resolve customers’ problems encountered when using the company's system in a timely manner.

- Communicate effectively with customers across multiple regions.

- Record all interactions and resolutions accurately to maintain up-to-date support documentation.

*Working time:

- Work 5 days/week (including weekends, holidays, and Tet).

- Weekly shift rotation with 3 shifts following the company’s arrangement:

+ Shift 1: 6 AM – 2 PM

+ Shift 2: 2 PM – 10 PM

+ Shift 3: 10 PM – 6 AM