IT Audit (Procurement & Vendor Governance)

Job description:

• Contribute to the development of performance measurement and productivity indicators including monitor services and support information provided by IT service providers align with SLA
• Identification of IT operational improvement areas based upon SLA performance metrics to management
• Perform IT compliance review according to the regulatory requirement
• Ensure the effective compliance with the agreement and responsive to the business operation without risk from IT service providers
• Coordinate and contribute with relevant parties to improve the IT governance process more efficient.
• Develop consistent process to manage, monitor, support to vendors (Minute of Meeting, resolved issues, contract renewal, etc.)
• Prepare and participate in the meetings with IT service providers, users, or any related parties to present findings and recommendations, as assigned
• Improve and Maintain Relationship with IT Service providers
• Conduct Satisfaction Survey and provide presentation for executive management
• Perform other tasks required as assigned

Job Qualification

• Experience in IT Management, IT compliance, IT governance, IT Risk, IT Audit or similar is preferred
• Ability to comprehend conditions in the IT agreement both the primary agreement and scope of work including the conditions of the SLA
• Have knowledge of ITIL, CMMI, COBIT, statistical analysis and measurement techniques
• Good communication skills and ability to interact with the relevant parties
• Have problem management, negotiation and analytical skills
• Ability to work of own initiative and ability to drive others
• Familiar with Microsoft products (e.g.MS 365, MS Office, Power BI)
• Demonstrate standards of ethical conduct, behavior and integrity
• Good English Communication