1. Develop and Manage Pricing Strategies:
- Develop pricing proposals based on market trends and customer requirements.
- Manage and update customer quotations, rate sheets, and contracts.
- Support the sales team with rate inquiries and customized service offerings.
2. Manage Booking and Transactions:
- Work closely with overseas offices/agents to handle booking confirmations, shipping instructions, and problem resolutions.
- Monitor and ensure shipments are booked and transported on time and according to customer requirements.
- Handle issues related to bookings and transportation, ensuring customer satisfaction.
- Maintain and update shipment records accurately in the system.
- Provide excellent customer service by promptly responding to customer inquiries and handling complaints professionally.
- Continuously seek to improve processes for better efficiency and customer satisfaction.
3. Analysis and Reporting:
- Track and analyze shipment performance (on-time delivery, cost management, exceptions).
- Prepare regular reports on shipment status, volume trends, carrier performance, and customer feedback.
- Identify process gaps and recommend improvement actions to management.
4. Support and Develop Team:
- Share knowledge and best practices with team members to enhance service quality, coordination, problem solving skills
- Assist in training new team members on systems, processes, and US trade compliance requirements.
- Actively contribute ideas to optimize team operations and increase productivity of team.
5. Collaborate with Other Departments:
- Coordinate with related departments (Sales, Pricing, Booking, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
- Ensure requests and feedback from other departments are handled promptly and effectively.
6. Ensure Compliance and Service Quality:
- Ensure all pricing and booking processes comply with company regulations and legal standards.
- Monitor and ensure the quality of services provided to customers meets the highest standards.
7. Additional Responsibilities:
- Perform other tasks and projects as assigned by the Manager or upper level.
