Responsibilities:
You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
More experienced technicians may assist in training less experienced members of the team.
Qualifications:
Computer/Server hardware troubleshooting experience required
Computer networking including Fiber troubleshooting experience and theory
Basic knowledge of the following technologies: Remote Access (Console routers, IPMI, BMC), Network Equipment Installation and Configuration, Data Center Operations (Inventory Management, Hot/Cold Aisles, Security), (Redundancy) Power feeds, ATS, Server Hardware, RAID, Network Connectivity
Degree/Diploma/Technical certifications in Information Technology, Computer Engineering or related disciplines
Basic understanding of data center facilities
Basic understanding of Linux/Unix scripting
Kỹ Năng
Chức Năng
full-time
Công Ty
29 việc làm đang hoạt động
Seattle, WA
Ngành:
Hết Hạn Ứng Tuyển
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