What you will do As a Customer Experience Expert, you will:
- Drive excellent and efficient CIC operations and ensure every touch point along the customer journey can create impressive experience and also addresses pain point/business challenge for the customers.
- Facilitate customers meetings in CIC, coordinating with internal and external stakeholders to create the visit plan and execute accordingly.
- Engage 3rd parties to build an ecosystem to enhance CIC visit experience
- Manage daily operations on site, planning software, evaluate visit requests and liaising with planners for flexible schedule changes
- Develop business acumen and present relevant topics during the customers’ meetings.
- Identify and summarize action items for each visit and develop reports on relevant business & performance KPI’s.
- Deliver on performance indicators: your success will be measured by Hit Rate / CIC performance / Customer Satisfaction
Profile description :We believe you have
- Bachelor's degree in Marketing/Communication, Business Administration, or a related field.
- Minimum 5 years of experience. Customer facing skill is considered a plus.
- Professionalism and excellent communication/presentation skills.
- Attention to details with the ability to think outside the box to propose solutions/suggest improvements.
- A collaborative mindset, being able to adapt to changes to achieve a common goal.
- CRM experience is considered a plus.
- Fluency in written and spoken English and Thai. A 3rd language is considered a plus.
