Claims Supervisor (Travel Insurance)

Responsibilities :

• Monitoring all Travel Claims are accurately process and deal with claimants/representatives in line with the provisions of the policy and within the specified service level agreements
• Overseeing the daily operations of claim examiners handling new claim inventory, mail correspondence, appeals, special handling, and claim resolution customer service calls.
• Managing staff performance (production, quality, attendance) resource allocation and staff training to ensure all claims are processed accurately and timely in accordance with regulatory and corporate requirements.
• Overview internal Quality Control of Claim Process and all required claim reports monthly.
• To provide monthly report on claim’s statistics and update for internal and external customers
• Ensure claims correspondence to customers from the assessors is correct and delivering the right messages to customers
• Support the development, implementation and maintenance the claims, insurance reporting standards and IT software application and including any launching new products.
• Supervising and supporting the Claim examiners with clarification on claims processing and claim approval with the authorization limit
• Ensured to control and delegate decision making in the day-to-day for claim authority to approve the claim within the benefit limit.
• Coach, instruct and monitor and lead personnel within a junior in team and coworkers e.g. nurse ,Medical Assistance coordinator and Underwriters
• Others as assigned

Qualifications

• Minimum Bachelor Degree
• Some experience in Travel Insurance or any types of insurance would be advantage
• Advance computer skills and proficiency on MS Office
• Process good conceptual ,analytical and problem solving skills
• Work experience Senior/Supervisor Role will be advantage
• Good leadership and motivational skills
• Good English communication skill, TOEIC 600, if available.