Claim Management Supervisor (Thai)

Role Description

• Track the movement of parcel status and backlog before claiming.
• Work cross-functionally with other functions.
• Manage and summarize Backlog, Lost & Damaged reports.
• Monitor Lost & Damaged parcel notification emails from Hubs.
• Manage and solve daily routine task.
• Track the movement of all parcels that enter the transportation process.
• Alert all functions to expedite the export of parcels to reach the customer quickly according to the company's standards.
• The team with the most knowledge of claim conditions and can judge damaged parcels to meet the company's standard claim conditions.
• Collects data on all damaged and lost parcels to summarize and work with the Logistics team and SEA Finance.
• CX Recovery Dashboard shows where lost and damaged parcels occurred to reflect the problem-solving on the spot.
• Manage other tasks as assigned.

Qualifications

• Bachelor’s Degree in a related field
• Native fluency in Thai, Good communication skilll in English
• Excellent in communication, negotiating, problem-solving, and coordination with other teams
• Have analytical skills to measure performance and monitor process of operation
• Basic Microsoft Office/Java/Google G-Suite is required
• Experience in the logistics industry, especially Express business is a plus
• Can-do attitude, Ability to work under pressure and in a fast-paced environment
• Be able to work 5 days per week. Flexible on working days