Chief Health Officer

Key Responsibilities

• Overall accountability for FWD TH Health, including Actuarial, Health Operations (Claims, Medical Networks, Medical Services and FWA), Data and Analytics
• Develop and execute strategic vision for FWD TH Health division, aligning with the FWD Group and TH goals, enhance the performance, operations, efficiency, growth, retention, and profitability of FWD TH Health
• Regularly review and adjust strategies based on evolving market dynamics.
• Set and manage financial targets for the FWD TH Health insurance division, including premium income, Loss and Combined ratios, expense ratios & profitability
• Oversee FWD TH Health Business Planning, budgeting and financial forecasting processes, ensure alignment with financial goals of FWD Group and TH
• Monitor FWD TH financial performance, implement strategies to address any gaps and ensure profitability and sustainable growth.
• Oversee the design and delivery of Health insurance programs and services, aligning with / leveraging FWD Group wherever possible
• Partner with internal/external stakeholders including healthcare providers, industry bodies, and regulators to offer comprehensive Health insurance solutions
• Oversee the health insurance product portfolio, regularly reviewing competitiveness, profitability, and compliance. Collaborate FWD TH Propositions teams to manage product experience and manage risk appetite for health insurance products, working closely with underwriting and actuarial teams.
• Drive innovation in product development, ensuring competitive, customer-focused offerings, working closely with FWD TH Propositions team (act as co-lead the development of health insurance products)
• Benchmark the company’s Health insurance services and and performance against competitors, identifying areas for differentiation or improvement.
• Manage relationships with regulators / other external stakeholders to address compliance/regulatory challenges proactively. Keep up-to-date with Health insurance/related regulatory changes, adjust FWD TH Health practices accordingly
• Monitor / manage Health Claims experience and work closely with Claims leadership team to ensure maturation of that function
• Manage the integration of digital solutions and data analytics to enhance product offerings, streamline operations, and improve customer experience.
• Drive Health Transformation initiatives, including health-tech / InsurTech solutions that align with FWD TH efficiency goals, customer demands and industry trends.
• Use data analytics to inform decisions around product design, pricing, claims, and risk management.

Qualifications

• Bachelor’s of Business Administration or related field. Master’s degree is preferred.
• Minimum 15 years of experience in strategic Transformation, integration management, program management or related field.
• At least 10 years in senior role(s) in Health insurance or related field. Proven experience in leading large-scale Transformation initiatives.
• Experience in Life & Health insurance industry is a plus.