Assistant Fraud & Chargeback Manager

Responsibilities:

Monitoring/Detection Task:

• Monitor LINE Pay’s user transactions in order to secure the payment service operation and prevent inappropriate usage to detect any inappropriate attempt of fraud cases or anti money laundering transaction also impose penalties on user on such cases
• Analyze fraud pattern and recommend to set up the new fraud detection rules to prevent further suspicious transaction
• Closely communicate with related regulatory bodies in Thailand
• Work closely with financial institution (Bank & Non-Bank) to prevent, detect and investigate fraud case incident
• Conduct incident analysis and provide a comprehensive overview and contingency plan to the management
• Perform necessary data analysis to improve fraud detection and fraud prevention and provide a comprehensive walk-through for management approval in process or feature changes and improvements

Prevention Task:

• Initiate fraud prevention plan by contacting merchant to clarify the transaction details on timely manner
• Liaise with the acquiring bank to request verification from the card issuer
• Conduct comprehensive merchant screening by reviewing the merchant’s products, website, and document to ensure full compliance with company policies and standards
• Establish regular and ad-hoc report development regarding fraud and service monitoring to support management or relevant functions
• In charge of managing chargeback operations in alignment with company guidelines and policies
• In charge of overseeing necessary operations or coordinating for feature implementations which are required in order to achieve an ideal stage for fraud prevention and detection in the expanded businesses

Investigation Task:

• Investigate cases of fraudulent transactions and revenue leakage to ensure all issues are thoroughly analyzed and resolved
• Determine the need and procedure of investigation to ensure effectiveness and appropriateness of way of investigation for particular type of fraud and revenue leakage and optimal benefit to company
• Provide recommendation to support fraud and revenue assurance system or process development
• Coordinate with relevant functions to improve efficiency of fraud and revenue leakage investigation process

Qualifications:

• Bachelor's degree or higher
• 5+ years of experience in fraud prevention, monitoring, or a related field
• Experience in Fintech, Banking, Payment Gateway is highly preferred
• Ability to manage multiple tasks and liaise with multiple parties/partners
• Strong analytical and organizational skills
• Strong familiarity with Excel/Google Sheet
• Proactive and highly motivated team player with excellent communication skills
• Good command of English
• Familiarity with SQL and/or AI tools for data analysis is a plus