Lead end-to-end implementation projects for new dealership clients, from kickoff to go-live in coordination with the onboarding team

Provide support to US clients and coordinate with product and tech team

Develop and document standardized implementation processes for the US market

Configure Seez platforms to meet specific dealership requirements and workflows

Coordinate integration with existing dealership systems (DMS, CRM, inventory management, etc.)

Conduct comprehensive training sessions for dealership staff, both remotely and on-site

Create implementation project plans with clear milestones, timelines, and responsibilities

Manage multiple concurrent implementation projects across different dealership locations

Collaborate with technical teams to troubleshoot and resolve integration issues

Document technical requirements and custom configurations for each implementation

Develop training materials and documentation tailored to US dealership operations

Provide regular status updates to account managers and client stakeholders

Capture and share best practices and lessons learned from each implementation

Provide insights to stakeholders into the US automotive scene, requirements, technologies and competition

3+ years of experience in SaaS implementation, technical customer success, or similar roles

Proven track record of successful software deployments in enterprise environments

Experience with CRM, DMS, or other dealership systems preferred

Strong project management skills with ability to manage multiple implementations simultaneously

Excellent technical troubleshooting and problem-solving abilities

Outstanding training and communication skills, both written and verbal

Bachelor's degree in business, technology, or related field preferred

Willingness to travel up to 50% of time for on-site implementations and training