Sun Group Academy - Operations Director

Location: Sun Group Academy, Sun Urban City, Hà Nam, Vietnam

JOB OVERVIEW

The Operations Director will ensure that all aspects of the Academy’s daily operations run seamlessly, supporting a learning environment that embodies international hospitality standards while showcasing Vietnam’s unique service culture.

KEY RESPONSIBILITIES

• Direct the administration, facilities, and campus operations to support high-quality learning experiences.

• Ensure that facilities meet training requirements aligned with EHL standards.

• Develop and refine operational processes for efficiency and service excellence.

• Oversee budgets, cost control, and compliance with safety and regulatory requirements.

• Collaborate with academic leaders to deliver outstanding program support.

• Implement continuous improvement initiatives to elevate operational performance.

REQUIREMENTS

• Bachelor’s degree or higher in Business Administration, Service Management, or related field.

• Minimum 7 years of operational leadership experience, ideally in hospitality education or service industries.

• Strong organizational, problem-solving, and leadership capabilities.

• Proficiency in both English and Vietnamese.