Solutions Engineer (Middle/Senior)

Your day-to-day responsibilities:

• Collaboratively with customers (Enterprises and SMEs) for gathering business requirements, provide technical solutions to solve client use cases, do man-day and total cost estimation for project development.
• Work closely with sales team in regards to technical proposals and pitches to enterprise customers
• Put together technical cases (diagram, RFP, and proposals) for the sales teams to support their proposals
• Provide consultation to the customers on product best practices, use cases, customization, on-boarding, and to be 2nd tier on tech support for investigating cases (need some coding) before escalating to product and engineering team.
• Ensure that the company’s services can meet the customer’s requirements
• Initiate, coordinate, implement proof-of-concepts, do basic training with customers
• Working closely with Professional service teams for Kick-off meetings and Implementing phase.
• Work closely with the Product/Engineering team for feedback, customer requests, improvement.
• Initiate/Maintain development for Demo apps and Beta services under the Professional service team.
• Building and maintaining strong relationships with key customers, partners and stakeholders.

Your ideal profile:

• Background in software sales/pre-sales engineering role experience
• Sales or pre-sales experience in enterprise, retail or financial services verticals
• At least 1-3 years of programming experience on at least one of the following stacks: Javascript, NodeJS, Python, ReactJS, VueJS, NextJS
• Mobile skills such as Swift, Kotlin, React-native, Flutter a plus
• Experience, utilizing, understanding and implementation of RESTful, SOAP and SDK API (Bot and etc.)
• Experience using database (eg. ElasticSearch, MongoDB, etc.)
• Understanding of IT networking, infrastructure, cloud platforms (such as AWS, GCP, Firebase,Azure) and security.
• Strong verbal and written skill in Thai and English language
• Very strong communication and client management skills
• Ability to explain complex information in simple and clear terms to a non-technical person
• Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment