Conduct qualitative and quantitative research to uncover user needs, pain points, and behaviors, using a variety of high-standard research tools and methodologies.
Develop user personas, journey maps, and other research artifacts that clearly convey user insights to stakeholders and inform design and product strategies.
Collaborate closely with UX/UI designers, product managers, and developers to ensure research findings are integrated into product development and design decisions, improving AIA’s digital customer experience.
Present research findings and insights to stakeholders, ensuring they are well understood and applied to create products that meet user needs and exceed expectations.
Create and manage a repository of research findings and best practices to support continuous learning and improvement across teams.
Stay up to date with the latest UX research trends, tools, and methodologies, bringing fresh ideas to improve our processes.
Inspire the team by leveraging research and user insights to drive business value and cultivate a culture of user-centered design across the organization.
Opportunities to work with international teams, learn new research methods, and gain insights from internal design communities.
Qualifications:
Minimum of 5-7 years of experience in UX research, with a strong portfolio that demonstrates a wide range of research methodologies and their impact on digital platform development.
Expertise in conducting both qualitative and quantitative research, with a focus on delivering actionable insights that drive product and design decisions.
Strong understanding of user-centered design principles and the ability to effectively communicate research findings to non-researchers.
Proficiency in utilizing a range of high-standard UX research tools.
Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams and influence stakeholders.
Detail-oriented, with a passion for uncovering deep insights and delivering user experiences that align with business goals.
Eagerness to work and contribute to projects that have a real impact on customers and their experiences.
Skills
UX Design
Research
Product Development
Functions
Information Technology (IT)
Job Overview
Job Type:
Hybrid
Company
AIA Thailand
45 active jobs
Industry:
Banking & Finance
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