(Senior) Lead UX Writer, Zalo

• Lead the daily operations of the UX Writer Team, manage team performance, and conduct training programs for members.  

• Develop and refine in-app content, including button labels, notifications, tool tips, and confirmation dialogues; 

• Ensure consistent and smooth reading experiences for users by creating cohesive content for user journeys and intuitive app interactions. 

• Review and edit existing content to align with product standards; 

• Represent the UX Writer Team during cross-team collaboration with Product, Tech, and UX Design teams; 

• Build and optimize content guidelines and processes to support seamless collaboration.

👾 What you will need

• 5+ years of experience in UX Writing, Content, or related fields with prior leadership experience; 

• Strong ability to write clear, concise, and user-focused content; 

• Familiar with app ecosystems and a deep understanding of user behavior across digital platforms; 

• Excellent communication skills and can collaborate effectively with cross-functional teams; 

• Experience in Tech and B2C product companies is a plus.