Cloud Infrastructure Monitoring: Maintain continuous oversight of network, server, and cloud infrastructure using Amazon CloudWatch and CloudWatch Logs to ensure the stability of core services including S3, Athena, Event Bridge, and DynamoDB.

Real-time Incident Management: Respond to alerts and system events in real-time, performing technical triage and troubleshooting for network latency, hardware failures, and connectivity issues.

Routine Maintenance & Security: Execute regular system health checks (Nodes/Container/CPU/Memory usage) and support system patching and security event mitigation to ensure environment integrity.

Technical Escalation & Collaboration: Act as the primary interface between the support desk and Tier 2/3 engineering or AWS Support, while collaborating with Implement teams on CI/CD pipelines and Lambda provisioning.

Operational Reporting & Documentation: Maintain up-to-date Standard Operating Procedures (SOPs), Monthly Incident Reports, and Quarterly Preventive Maintenance (PM) reports for effective problem management

Bachelor’s degree in computer engineering, Computer Science, or a related technical field.

1-3 years of experience in application support or IT operations, with mandatory experience in AWS Cloud environments.

Basic expertise in AWS infrastructure management and cloud-native services.

Proficiency in issue tracking tools such as JIRA or ServiceNow.

Ability to troubleshoot technical problems under pressure.

Functional English communication skills for technical reporting and stakeholder coordination

AWS Certified Cloud Practitioner is required.

ITIL Foundation is preferred