What will I be doing?
As the Sales Coordinator, you will be responsible for performing the following tasks to the highest standards:
- Complete the relevant Hilton University courses promptly and pass the tests.
- Maintain an efficient filing, tracing and correspondence system for the division.
- Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file.
- Handle the coordination of follow-up actions by Sales & Marketing team members or other departments with relations to Sales.
- Prepare and send out quotations or contracts to travel agents and tour operators or related personnel.
- Update and maintain an update mailing list, handling and directing mail activities.
- Administer and coordinate any sales activities.
- Ensure that collaterals and promotional materials are on hand at all times.
- Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members.
- Perform related duties and handle special projects as assigned by the Director of Sales.
- Attend daily departmental briefings and discussions.
- Issue communications and information regarding sales.
- Enhance and promote effective response to customer needs.
- Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non-discrimination in all relationships, establishing effective team member relations.
- Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls.
- Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel.
- Assist the Sales Manager and Sales Executive in conducting hotel inspections for all walk-ins, meeting groups and contracted clients.
- Inform customers promptly about all changes in hotel information.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Sales Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 1 year of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good communication and presentation skills.
- Able to work under pressure and deal with stressful situations during busy periods.
- Have hotel working experience and is a good team player.
- Very familiar with local market and good at marketing trend analysis.
