Responsibilities

IT Security Operations:

• Monitor security access and perform regular security assessments and audits to identify vulnerabilities
• Respond to and investigate incidents, including impact analysis and providing recommendations to avoid similar vulnerabilities
• Ensure client PC endpoints and office network security are properly deployed and implemented in accordance with policies from the global office
• Check and approve related security processes
• Collaborate with other departments from local and global offices to ensure compliance with security standards, identifying and resolving security issues
• Provide training and mentoring to team members and other employees on information security best practices

Help Desk Service:

• Log all user interactions into the ticketing system and follow incidents thorough to resolution
• Oversee the help desk team, ensuring timely and effective resolution of IT issues and queries
• Develop and refine help desk policies and procedures to enhance service quality
• Provide training and support to help desk staff to maintain high service standards
• Manage and audit the permissions of internal systems for newcomers and resigned employees

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field
• 2+ years of experience in security operations or management of security services
• Experience with IT operations is a plus.
• Hands-on experience with EDR and SOC solutions
• Experience in computer management and endpoint protection, including application control, drive encryption, and firewalls
• Knowledge of system development and experience coordinating with global security team to deliver systems to local offices
• Self-motivated and capable of executing tasks with minimal direction and taking a proactive approach to resolving issues
• Strong communication skills, particularly in interacting with international colleagues