Coordinates as smart hands with different portfolio and engineering workgroups
Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
Perform hardware and software upgrades to peripheral equipment
Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
Perform site maintenance and safety checks of assigned equipment
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
Performs backup for the onsite servers
Candidate Profile
Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred
Strong communication skills, both written and verbal
Demonstrated ability to multi-task and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
Strong attention to detail
Proficient in Microsoft Office
Skills
Sense of Urgency
Microsoft Office
Communication
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
Concentrix
37 active jobs
Newark, California
Industry:
Technology
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