IT Access Management Specialist

In this Role, you’ll get to:

• Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda’s systems including Active directory and user’s mailboxes
• Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company
• Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA
• User management. Handling user account creation and deletion, password change
• Responsible for providing/removing access to shared folders
• Managing Distribution Lists on Active Directory and Share Point
• Responsible for resolving day-to-day issues as assigned to the GSD Operations team
• Responsible for completing multiple projects on time and that they meet the given KPIs
• Ability to make quick decisions, implement standards and best practices to improve the support processes

What you’ll need to succeed:

• Fluent in Thai and English
• Enthusiastic team player
• Bachelor’s degree in information technology, Computer Science or related field
• Minimum 2 years’ experience in IT Helpdesk, Operations support
• Solid knowledge of SQL Database Server, Query Command are preferable
• Good knowledge of Okta admin would be advantage
• Good knowledge of Active directory management tools, Exchange and Share Point
• Good knowledge of Azure AD, Exchange online or Microsoft Office 365
• Customer Service minded, all the way
• Great communication and interpersonal skills; a good sense of humor is always a plus
• Organization and time management skills, analytical skills, attention to detail and accuracy
• Must demonstrate ownership and be both proactive and reactive
• Computer proficiency in MS Office especially MS Excel is a plus