In this Role, you’ll get to:
- Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda’s systems including Active directory and user’s mailboxes
- Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company
- Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA
- User management. Handling user account creation and deletion, password change
- Responsible for providing/removing access to shared folders
- Managing Distribution Lists on Active Directory and Share Point
- Responsible for resolving day-to-day issues as assigned to the GSD Operations team
- Responsible for completing multiple projects on time and that they meet the given KPIs
- Ability to make quick decisions, implement standards and best practices to improve the support processes
What you’ll need to succeed:
- Fluent in Thai and English
- Enthusiastic team player
- Bachelor’s degree in information technology, Computer Science or related field
- Minimum 2 years’ experience in IT Helpdesk, Operations support
- Solid knowledge of SQL Database Server, Query Command are preferable
- Good knowledge of Okta admin would be advantage
- Good knowledge of Active directory management tools, Exchange and Share Point
- Good knowledge of Azure AD, Exchange online or Microsoft Office 365
- Customer Service minded, all the way
- Great communication and interpersonal skills; a good sense of humor is always a plus
- Organization and time management skills, analytical skills, attention to detail and accuracy
- Must demonstrate ownership and be both proactive and reactive
- Computer proficiency in MS Office especially MS Excel is a plus
