Functional IT Infrastructure:

• Supervise and mentor a team of IT Operation including IT Infrastructure, IT Service Desk and work collaboratively across departments to offer technical assistance and guidance.
• Participate in cross-functional projects, offering infrastructure insights and support to other technical teams as needed.
• Hand-on maintenance, upgrades, and installations of new IT infrastructure components, while being ready to tackle any unexpected issues or emergencies, ensuring business operations continue with minimal disruption.
• Develop comprehensive documentation for IT infrastructure systems, procedures, and processes.
• Be prepared to support IT infrastructure needs in various locations, including occasional travel or remote support for offices outside of Bangkok, adapting to the dynamic requirements of the business.
• Enhance IT infrastructure processes by adopting automation technology.
• Respond to incidents and requests related to infrastructure, during AU and TH time zone.
• Monitoring systems health. Flag any concerns in a timely manner to reduce risk.
• Maintain inventory of IT related assets in data center is up-to-date.
• Manage Microsoft Windows services, including Active Directory, DHCP, DNS, Exchange, clustering services, Hyper-V virtualization, Hmail and Web Server in LAMP Stack.
• Administration of Fortigate firewalls and Cisco networking technologies, including SSL/IPSec VPNs, VLANs, firewall rules, and both dynamic and static routing.
• Administration of Office 365, AWS, and Azure cloud technologies.
• Maintain accurate and up-to-date documentation of IT infrastructure configurations, procedures, and changes.
• Coordinate facility visits with third party technical personnel.

Background and ways of working

• Demonstrated ability to set up, upgrade, and maintain Windows and/or Linux servers, both physical and virtual.
• Experienced in Cisco/Aruba network design and implementation, with a strong understanding of BGP, MPLS, VLAN, and Network Zone.
• Proven track record of leading and mentoring a technical team.
• Extensive knowledge and proven administration experience with cloud technologies, preferably with AWS and/or Azure.
• understanding of IP telephone technology, particularly with 3CX-like systems.
• Associate Project management skills.
• Knowledge of IT security best practices.
• Extensive experience working in the field of IT infrastructure managed service providers preferred.
• Good team player and communicator. Consistency report to assist. Manager / Manager. Make sure all plans/ actions are agreed before implementing.
• Fast learner and always keen to keep up-to-date to technological changes.