Job Description

• Supervise the daily operations of the Front Office team to ensure smooth and efficient guest service

• Welcome guests and provide professional check-in and check-out services

• Handle guest requests, inquiries, and complaints promptly and professionally

• Monitor room availability, room assignments, and daily guest arrival and departure information

• Coordinate with the Housekeeping, Engineering, and other departments to ensure smooth hotel operations

• Support the Front Office Manager in the daily operations of the Front Office Department

• Ensure all Front Office operations comply with hotel policies and service standards

• Handle guest accounts, payment transactions, and billing accurately

• Prepare daily reports, shift reports, and other related operational documents

Qualifications

• Age 25–35 years

• Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field

• Pleasant personality with a strong customer service mindset

• Honest, responsible, and detail-oriented

• Able to work flexible shifts, including weekends and public holidays

Work Experience

• Minimum 2–4 years of experience in Front Office operations

• At least 1 year of experience in a supervisory role or as a Senior Guest Service Agent

• Experience with Cloudbeds or other Hotel Property Management Systems (PMS) will be an advantage 

Compensation & Benefits

• Attractive Salary Package

• Service Charge

• Duty Meals

• Public Holidays

• Annual Leave

• Social Security

• Group Insurance