Customer Service Supervisor

Key Responsibilities

Team Leadership and Management

• Inspire and lead the customer service team

• Promote a positive, inclusive work culture

• Host regular team meetings for updates, challenges, and strategic planning

• Offer continuous feedback and coaching

Customer Service Excellence

• Monitor customer service KPIs

• Ensure consistent service quality

• Handle customer inquiries and complaints

• Ensure timely and effective issue resolution

• Collaborate with departments like Sales and Tech to enhance customer experience

• Represent the voice of the customer to GoWabi

Operational Management

• Develop and enforce customer service policies

• Manage customer service documentation

• Analyze team performance and implement improvements

Continuous Improvement

• Identify areas for process improvement

• Implement best practices

• Stay updated with industry trends

• Lead projects to boost customer experience and efficiency

• Research and apply best practices in customer service

Training and Development

• Provide training for team members

• Foster a culture of learning and development

Qualifications

• Proven experience leading a customer service team

• 3–4+ years experience in customer service

• Bachelor’s degree in Business Administration, Hospitality Management, Communications, or related field

• Strong leadership skills with ability to motivate and inspire

• Excellent communication and interpersonal skills

• Proficiency in customer service tools and software

What we offer : 

• A steep learning curve

• 8 Days of Annual leave

• 20% discount at Gowabi’s application wide

• 10% discount at Gowabi for Friend & Family

• 1,000 THB Free Gift Card  at Gowabi application monthly

• Flexible Benefit starts at 10,000 THB per year

• Friendly, International and Dynamic working environment

• Cozy office such as relax corner and Ping Pong Table

• Free snack and drinks in the office

• Cozy outfits