Fraud Quality Assurance Lead

Job Description

• Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management
• Drive analytical framework to understand the user base on various risk factors
• Detect unusual buying/selling pattern that deviate largely from normal buyers’ and sellers’ behaviour
• Investigate fraudulent activity, dig through data to identify behavioral patterns, calculate losses, and propose solutions to mitigate and prevent them.
• Develop automated monitoring reports, detection and notification tools for suspicious transactions occurring across Shopee’s different businesses.
• Drive feature request / improvement, test new fraud tools and technologies, and uncover new modus operandi of cybercrimes to enhance daily fraud operation
• Propose new features on Shopee that can deter or prevent further fraud, and conduct necessary research and data simulations.
• Conduct objective, fair, thorough, unbiased, and timely investigations into fraud cases

Requirements

• Experience in SQL is crucial, or exposure to other data-mining tools.
• Bachelor’s Degree in Statistics, Mathematics, Industrial Engineering, Management Engineering, Physics, Economics, or equivalent data-savvy fields are prioritized.
• High level of data literacy and strong analytical and investigative skills and critical thinking are required for this position.
• Ability to work cross-functionally to drive results across the organization.
• Strong English communication skills, both written and spoken, and the ability to communicate insights from data to business units.
• Strong interpersonal and communication skills, including the ability to interact with users (buyers and sellers), upper management, and law enforcement.
• Experience in Analytics for Fraud or Risk Management in e-Commerce, Banking, Fintech, Credit, Remittance, or other relevant fields is highly preferred.
• A strong sense of integrity with handling of sensitive personal information, and a passion to serve victims of fraud.
• Ingenuity and persistence to obtain case information not readily available, with an eye for detail.
• Degree in a related field (e.g., insurance studies, criminal justice, risk management) or other relevant certification is preferred