Executive, Customer Service

Your Impact

Customer Experience Management

• Take ownership of customers’ issues and follow problems through to resolution.
• Ensure customer satisfaction and provide professional customer support.
• Handle escalated complaints and feedback from customers and marketplaces.
• Keep accurate records and document customer service actions and discussions in the call center database in a comprehensive manner.
• Manage orders via the system according to customer’s request.
• Liaise with internal and external stakeholders to resolve customer issues.

Improvement To Company Branding

• Build sustainable relationships and engagement with customers.
• Gather and bring up customer feedback on products, sales and marketing team.

Knowledge Sharing

• Share effective workarounds and knowledge with team members.

Administration Duties

• Coordinate with vendors and external partners such as payment documents, create Purchase Orders, track vendor payment.
• Select, package, and document products to agency for marketing purposes.

Qualifications

• Minimum Diploma in business administration or relevant customer service experience.
• 2 years of customer service experience handling email, phone, live chat and social media channels.
• Excellent communication skills, with the ability to multi-task and work under tight deadlines
• Strong language proficiency in both spoken and written English and Thai is essential, as the customer service team interacts with regional customers from Singapore, Thailand, Hong Kong, Indonesia, and other areas.
• Prior knowledge of Salesforce is an advantage.
• Excellent organizational skills with great attention to detail.
• Motivated, independent, and resourceful to provide solutions to customers.
• Strong interpersonal skills with the ability to build strong and sustainable working relationships with internal and external stakeholders.