English Customer Service ( Call Handling ) - Majorel (Thailand) Co., Ltd

หน้าที่และความรับผิดชอบ

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Position Summary:

This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have an entrepreneurial spirit with individual initiative that delivers on a culture of doing everything possible to ensure that every customer they interact with feels satisfied in an empowered environment In addition, they will be responsible for adhering to personal performance metrics, accepting coaching, and improving their personal performance as instructed.

Overall Responsibilities:

• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Supports account’s specific programs
• Assists in developing and streamlining procedures
• Nurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign information
• Answers telephone, e-mail, fax, letter, chat and newsgroup inquiries posed by customer
• Assists customers in enrollment process including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer
• Updates and maintains Contact Management System Software
• Captures and documents customer complaints
• Keeps abreast of program changes and informational updates

คุณสมบัติ

Job Requirements:

Knowledge, Skills & Abilities:

• Bachelors in any field
• No age discrimination
• Fresh graduate are welcome
• Excellent verbal and written communication skills in English and Thai
• Flexibility in regard to work schedules as a shift
• Phone Etiquette skill.
• Be able to work on Saturday, Sunday, and Bank holiday (5 days work-week, 2 day-off a week will be on workday)
• Problem solving and resolution skills
• Organizational and team work skills
• Customer Orientation and Focus. Ability to work in a fast paced environment.
• Bachelor’s degree, associate’s degree and college undergrads may apply
• Prior contact center or customer service experience preferred
• Effective time management and organizational skills.
• Passion in tourism and travel!

Company Benefits - Health Insurance (OPD + IPD) , Life Insurance, 15 days of annual leave, provident fund and performance bonus etc... 

สวัสดิการ

- การฝึกอบรมและพัฒนาพนักงาน

- ค่าทำงานล่วงเวลา

- ค่าที่พัก (ต่างจังหวัด)

- ทำงานสัปดาห์ละ 5 วัน

- ประกันสังคม

- เที่ยวประจำปี หรือเลี้ยงประจำปี